We are looking for an experienced Technical Support Representative that will be the liaison between our company and our clients by handling inbound and outbound customer service calls. The successful candidate will have excellent oral communication skills: be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Positive, Can-Do Attitude is a Must!
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Support process change initiatives as directed by management
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Skills

• Previous experience in a technical support role is required
• Track record of over-achieving KPIs
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school degree

Job Type: Full-time

Pay: $14.00 – $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
Due to the pandemic, this position is currently located remotely (at home) until such time is deemed appropriate to begin transitioning back into the office environment.

Experience:

• Technical Support: 4 years (Required)

Education:

• High school or equivalent (Required)

Location:

• Dallas, TX 75251 (Required)

Working Days:

• Monday (Required)
• Tuesday (Required)
• Wednesday (Required)
• Thursday (Required)
• Friday (Required)

Work Remotely:

• Temporarily due to COVID-19